Frequently Asked Questions
Q: Where are you located?
A: Our showroom is located at 20427 Mack Avenue in Grosse Pointe Woods, Michigan 48236. Fifth block south of Vernier, across from Kroger and next to Domino's.
Q: What sets you apart from other Franchises?
A: We are NOT a franchise! Closet Connections is locally-owned. We have proudly served all five Pointes and
surrounding areas in Metro Detroit for 30 years. Our service is top notch and our team is extremely knowledgable and experienced. We truly care about each client and their design process every step of the way.
Q: What is your the product made out of?
A: The product is called melamine. It’s a high density premium industrial grade board, the same board used in fine furniture and kitchen cabinets. It is offered in solid colors as well as grain with texture. Melamine is extremely durable and guaranteed to last a lifetime. There is a reason we’ve been using this material for 30 years.
Q: How does melamine compare to wood?
A: The reality is wood can dent, warp and chip over time. It is also very expensive. Plus, it needs to be maintained, whereas melamine only needs to be wiped down. There are also concerns regarding moisture and humidity when it comes to wood. With either product, you would never want something wet left on it for a long period of time. However, melamine can withstand temperature changes and humidity levels because of the high pressure thermally fused process it undertakes. Plus, with melamine, you can add drawers, doors and shelves and not have to worry about matching the color. If you want low maintenance and longevity, hands down melamine is the way to go.
Q: How long does the process take?
A: Typically, the average closet from consultation to installation takes roughly 3-4 weeks. Once the designs have been finalized and a deposit has been made, materials will be ordered and your installation will be scheduled. Refer to this page for a more in depth explanation about our process.
Q: Are your closets adjustable?
A: Yes, made using the highest quality materials, our organizing solutions are designed to serve you for many years to come. Evolving with your lifestyle, our products are reconfigurable.
Q: How are your closet systems mounted?
A: Our closets can either be floor mounted or wall mounted. Floor mounted units are typically designed in walk in closets, creating an elegant look. This design also allows for more drawers, and a hamper. The wall mounted units are designed more frequently in bedroom reach-ins, hall and linen closets. The wall mounted units are less expensive.
Q: What should I do to prepare my space for install?
A: It is best to have your walls emptied, patched, primed and painted prior to install. If you are not up for the challenge, a painter will best suit you in this situation. Unless, however you have agreed with the designer to have our installers tear out the existing material. Any holes or missing paint will be covered up with back panels. Back panels do add to the cost but create a high end look.
Q: Is your product Sustainable?
A: YES! Our manufacturer recycles 100% of their scrap wood material. The product is created sustainably using less material and forest-based resources. The wood fibers that make up the panels are unused lumber particles that would otherwise end up in landfills. Using these panels to create the custom organizers is a more resourceful process than building a system from solid wood – saving trees and avoiding landfills.
Q: Do you offer a warranty?
A: YES, and it's transferable! We offer a limited lifetime warranty. We use the highest quality materials and craftsmanship to offer you a lifetime of happiness and organization. If you want to transfer this guarantee to a new buyer, just call us.
Q: Do you price match?
A: We construct your closet/storage solution with your design and budget in mind. If you find a competitive design, comparable in material, accessories, hardware, and construction, Closet Connections will match that price, or come in lower.
Q: Do you contract your installers?
A: No, our installers are employed by us. They are very familiar and experienced when it comes to working in older Grosse Pointe homes. They frequently deal with crooked walls, as well as plaster.